Contact Us

Retail Transition

If your loan was sold to Vancity, please contact Member Service Centre at 604.877.7000 or 1.888.Vancity (826.2489) for service. Read a complete list of Vancity contact numbers.

If you loan was sold to TD Canada Trust, please call 1-800-998-9977 for service.

If your loan was sold to DUCA, please call  416-223-8838 extension 242 for service.

If your retail products is still with Citizens Bank of Canada, our Member Service Centre is open from 8am to 4pm PST Monday to Friday.

Local phone: 604-708-7800
Toll-free phone: 1-888-708-7800
Telephone device for the deaf: 1-888-702-7702

Local fax: 604-708-7858
Toll-free fax: 1-888-708-7858

Mailing Address:

Citizens Bank of Canada
PO Box 13133, Station Terminal
Vancouver, BC
V6B 6K1

Please note: Citizens Bank of Canada is not affiliated with Citizens Bank of the United States. They can be contacted at or 1-888-922-9999.