Voluntary Codes and Commitments

The Canadian banking industry has developed several voluntary codes and commitments designed to protect consumers.

Canadian Code of Practice for Consumer Debit Card services
Industry and consumer practices and responsibilities related to debit cards.

CBA Code of Conduct for Authorized Insurance Activities
Minimum standards that apply to bank representatives who promote authorized insurance products in Canada.

Pledge to Small Business
Voluntary commitment governing openness, accountability, the credit process and compliant handling.

Principles of Consumer Protection for Electronic Commerce
A guide to protecting clients in online transactions.

Undertaking on Unsolicited Services
Assurances related to the marketing and provision of new unsolicited services and the provision of modified or replacement services.

Guidelines for Transfers of Registered Plans
What to expect and where to get help when transferring a registered savings plan (RSP) between financial institutions.

Online Payments
Consumer and industry responsibilities related to the use of online payment systems in Canada.

Plain Language Mortgage Documents - CBA Commitment
Commitment to improve readability of residential mortgage documents.

Cheque Holds
Voluntary commitment - Reduced cheque hold periods.