Citizens Bank Visa Cardholder Insurance

Citizens Bank Visa Cardholder Insurance

Citizens Bank Visa* cardholders enjoy a wide range of insurance benefits which may include extended warranties, auto rental collision, price protection, and more.

To continue providing you with the same excellence in insurance coverage, please be advised that effective September 1, 2014, there will be new providers for your inclusive insurances. Please click here for more details.

Purchase Security Insurance

Almost anything you buy with your Citizens Bank Visa card will be repaired, replaced or reimbursed in the event of theft or damage within 90 days of the purchase date1. For more information, call us at 604.877.4999 or 1.800.611.8472.

Extended Warranty Insurance

You double or extend, by up to one year, the manufacturer's written warranty on most items you purchase when you use your Citizens Bank Visa card1. For more information, please call us at 604.877.4999 or 1.800.611.8472.

Travel Accident Insurance

You also receive up to $500,000 of Travel Accident Insurance at no charge when you use your Shared Interest Gold Visa card to purchase your common carrier fare1. For more information, please call us at 604.877.4999 or toll-free at 1.800.611.8472.

Auto Rental Collision/Loss Damage Insurance

Rent a car using your Shared Interest Gold Visa, and decline the regular collision damage insurance offered by the rental agency1,2. Our Auto Rental Collision/Loss Damage Insurance can save you between $15 and $22 a day, at no extra charge. For additional information, please visit the Visa Canada site at www.visa.ca/cldi and review the coverage certificate.

Optional Balance Protection Insurance

Balance Protection Insurance1,2 helps protect your finances when the unexpected happens.

  • If your earnings are interrupted by disability, job loss or strike, a monthly payment representing 5% of your outstanding balance on your credit card statement will be made to your account.
  • In the event of death, diagnosis of an insured critical illness or an accidental dismemberment/paraplegia, a lump sum payment will be made based on your outstanding account balance up to a maximum of $25,000.

Your monthly premium rate is only $0.83 per $100 of the outstanding balance on your credit card statement making it very affordable. For example, if your balance is $500, you will only pay $4.15. 

To enroll or learn more, call us at 604.877.4999 or toll-free at 1.800.611.8472. You will receive a free 30-day trial period when you enroll into the program.

Price Protection

Price protection helps to ensure that you never pay too much for almost all purchases made in Canada. If you see the same item in Canada at a lower advertised price within 60 days of purchase with your Shared Interest Gold Visa, you will be reimbursed for the difference1,2.

Delayed & Lost Baggage

Use your Shared Interest Gold Visa to purchase your common carrier ticket. If your baggage is delayed on your way to your destination, you’ll be reimbursed for the cost of essential items for up to four days. In the event the common carrier does not locate your baggage, you will be reimbursed for the portion of the replacement cost that isn’t covered by the common carrier or other insurance1,2.

For more information, please review the coverage certificate or call us at 604.877.4999 or 1.800.611.8472

Optional Travel Insurance

You can purchase additional travel insurance with your Citizens Bank Visa – annual multi and single trip travel medical insurance, trip cancellation/trip interruption insurance and more1,2. To purchase or learn more, call us at 604.231.3067 or toll-free at 1.866.590.8472.


1Certain limitations, conditions, restrictions and exclusions apply to all Citizens Bank Visa card insurance coverage. You will receive copies of insurance certificates that describe the insurance or coverage in more detail. The insurance coverage is subject to change or cancellation without notice. Purchase Security, Extended Warranty, Price Protection, Delayed and Lost Baggage Insurance are underwritten by Elite Insurance Company, Travel Accident Insurance is underwritten by Chubb Insurance Company of Canada, Auto Rental and Collision and Loss Damage Insurance is underwritten by Royal and SunAlliance Insurance Company of Canada. Balance Protection Insurance is underwritten for Citizens Bank by CUMIS® Life Insurance Company. CUMIS® is a trademark of CUMIS Insurance Society, Inc. and is used under license. Optional Travel Insurance coverages are subject to exclusions and limitations that are fully described in the policy, which is issued at the time of enrollment.

2Not applicable to Citizens Bank Reloadable and Prepaid Visa card products.

*Visa Int. /Citizens Bank of Canada, Licensed User.