Lost or stolen card protection

You dread the thought of it. But let's face it, Visa* cards do get lost or stolen. Rest assured, though, that the Visa Global Customer Assistance service is there to help you.

If your Citizens Bank Visa* card has been lost or stolen - rest assured, that the Visa Global Customer Assistance service is there to help you, 24-hours a day1.

If your card has been lost or stolen, please call us at:

Language Within Canada or U.S. Outside North America
English 1.888.990.9691 Call collect 604.708.7810
Non-English speaking 1.800.847.2911 410.581.9994

Our worldwide emergency card and cash replacement service will get a replacement card to you usually within 48 hours.


1Not applicable to Citizens Bank Reloadable and Prepaid Visa card products.
*Visa Int. /Citizens Bank of Canada, Licensed User.